AI Customer Service — E-commerce
Website, email and WhatsApp automation for a mid-size online retailer with high seasonal support volume.
Measuring: automation rate, first response time, cost per contact.
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Case studies
What we automated, which systems it connects to, and what changed in the business — published only with the client's written approval and their real numbers.
No case studies are published yet
We will not fill this page with invented clients or borrowed statistics. Deployments currently in pilot will appear here once the client has approved the write-up and we have production data to report. The structure and template are below, ready to publish.
Pipeline
What is in progress
Live deployments that will become case studies once measured and approved.
AI Receptionist — Dental
Overflow and out-of-hours call handling with booking into the practice management system.
Measuring: calls answered, appointments booked, after-hours capture.
AI Document Operations — Logistics
Delivery note and invoice extraction matched against orders and posted into an ERP.
Measuring: documents processed, exception rate, hours saved.
Template
Every case study follows the same eight sections
A consistent structure makes them comparable, easy to produce from the CMS, and useful in a sales conversation.
- Client and sector
- The problem in their words
- What WorkGenesis automated
- Implementation and timeline
- Integrations
- Results — measured, dated, sourced
- Business impact
- What they expanded into next
Metrics we report
once production data exists| Metric | Applies to |
|---|---|
| % handled without a human | Customer service, voice |
| First response time | Customer service, sales |
| Calls answered / appointments booked | Voice agents |
| Hours saved per week | Business automation |
| Cost per contact or per document | All |
| Revenue impact | Where the client can attribute it |
Want to be the first case study?
Early deployments get closer attention, a shorter implementation queue and commercial terms that reflect the reference value.