Calls missed on site
Every enquiry that hits voicemail while you are under a sink goes to whoever answers first — usually the next name on the search results.
Home / Industries / Home Services
AI Automation for Home ServicesAI Receptionist for Home Services
Capture every job enquiry while your engineers are on site — answered, qualified and booked into the diary, 24/7.
The problem
You cannot answer the phone with your hands inside a boiler
In plumbing, heating, electrical, HVAC and locksmith work, the job that pays is the job that stops you taking the next call.
Emergencies out of hours
Burst pipes and lockouts do not wait for Monday. The highest-value jobs arrive at the worst possible time.
Unqualified call-outs
Driving an hour to a job that was never viable, because nobody asked the right three questions on the phone.
Diary chaos
Rescheduling by text message between jobs, with no reliable picture of who is where.
Quotes that go cold
Estimates sent and never chased, because chasing happens in the evening after a ten-hour day.
Reviews never requested
The single cheapest source of new work, left undone because nobody has time to ask.
The solution
A receptionist that answers while you work
It picks up on the first ring, asks your qualifying questions, checks the diary, books the slot and texts the customer a confirmation — then tells you what happened.
- Answers every call, including evenings and weekends
- Qualifies the job before anyone gets in a van
- Captures address, access details and postcode coverage
- Books into your job management system, not a notepad
- Routes genuine emergencies to you immediately
Where the line is drawn
agreed before go-live✕ Diagnose a fault over the phonetransfers
✕ Quote a fixed price for unseen worktransfers
✕ Advise on gas, electrical or structural safetytransfers
✓ Emergency triage to your on-call numberimmediate
✓ Booking, call-out rates, coverage, availabilityhandles
Business outcomes
What changes in the working week
Nothing missedEvery enquiry answered, on site or off
Fewer wasted tripsJobs qualified before the van moves
Evenings backNo callback list waiting at 8pm
Out of hours coveredEmergency work captured, not lost
We publish measured percentages only from live businesses that have agreed to share their numbers. Your baseline is measured during the pilot.
Estimate
What are your missed calls worth?
Your numbers. The arithmetic is printed underneath so you can check it.
On site, driving, out of hours and weekends.
Emergency and repeat callers convert higher than price shoppers.
Your own average, including parts and labour.
Estimated monthly value at stake
$0
from calls that currently go unanswered
Missed calls per month0
Recoverable jobs0
Estimated annual value$0
Calculation: weekly missed calls × 4.33 weeks × your conversion rate × your job value. It assumes the agent answers calls you currently do not. An illustration of your own inputs — not a performance guarantee from WorkGenesis.
Demo
An emergency call at 21:40
app.workgenesis.ai/home-services
ON CALL
Inbound — out of hours
21:40Call state
Caller+1 (718) ••• 2214
Job typeLeak — water running
ClassificationEmergency
AddressCaptured · in coverage
Call-out rateQuoted and accepted
ActionOn-call engineer paged
OutcomeJob created · SMS sent
Transcript
AI ReceptionistGood evening, you're through to the out-of-hours line. I'm an automated assistant — what's the problem?
CallerThere's water coming through the kitchen ceiling and I can't find the stopcock.
AI ReceptionistThat's an emergency, so I'll get an engineer to you tonight. Can I take the address and a number to call you back on?
CallerYes — 44 Prospect Street, and this number is fine.
AI ReceptionistYou're in our coverage area. The out-of-hours call-out is $180 plus parts. I've paged the on-call engineer and texted you a confirmation.
Calls handled today
While the team was on site| Time | Enquiry | Qualification | Handled by | Outcome |
|---|---|---|---|---|
| 07:52 | Boiler not firing | In coverage | AI | Booked · today 14:00 |
| 09:31 | Quote for rewire | Survey needed | AI | Survey booked |
| 11:04 | Outside coverage area | Declined | AI | Referred out politely |
| 13:20 | Reschedule Thursday | Existing job | AI | Diary updated |
| 16:47 | Landlord safety check | Qualified | AI | Booked · next week |
| 21:40 | Leak — emergency | Emergency | AI → engineer | Engineer dispatched |
Quotes that would otherwise go cold
Automatic follow-up| Quote | Sent | Follow-up | Status |
|---|---|---|---|
| Bathroom refit — 44 Prospect St | 4 days ago | 2 of 3 sent | Open |
| Consumer unit upgrade | 9 days ago | 3 of 3 sent | Accepted |
| Radiator replacement ×4 | 2 days ago | 1 of 3 sent | Open |
| Full rewire | 21 days ago | Stopped — declined | Closed |
Follow-up stops immediately on a reply, an acceptance or an opt-out. Layout example, not client data.
Use cases
What it handles day to day
Job enquiry capture
Name, address, problem, urgency and access details taken properly every time.
Coverage checking
Postcode or zip checked against your service area before anything is promised.
Emergency triage
Genuine emergencies routed to your on-call number under rules you set.
Diary booking
Real availability from your job management system, booked and confirmed by SMS.
Call-out rate quoting
Your published rates quoted consistently — never an improvised number.
Quote follow-up
Estimates chased on a schedule so they stop dying in an inbox.
Reminders
Day-before confirmations that cut no-access and wasted journeys.
Review requests
Sent automatically after a completed job, while the customer is still happy.
Integrations
It works with your job management software
JMSJob management
GCGoogle Calendar
TELMobile & VoIP
SMSSMS gateway
WAWhatsApp
QBInvoicing
We confirm your specific job management system during discovery. If it cannot be integrated, we say so rather than working around it badly.
How it works
Live in about two to three weeks
Step 01
Discover
We listen to how you actually take a job, and agree what the AI may and may not promise a customer.
Step 02
Design
We build your qualifying questions, coverage rules, rates and emergency protocol.
Step 03
Deploy
We connect your number and diary, then run a supervised pilot on overflow calls only.
Step 04
Improve
We review calls monthly and report on answered calls, jobs booked and out-of-hours capture.
Expand your AI automation
What businesses add next
Step 2
Quote follow-up
Every estimate chased automatically until it is won or declined.
Step 3WhatsApp & web chat
The same answers on the channels younger customers actually use.
Step 4Reviews & reputation
Review requests after every completed job, responses handled for you.
Step 5Invoicing & paperwork
Job sheets, certificates and invoices off the kitchen table.
FAQ
Questions we get from trades
Some will. The comparison that matters is not "AI versus a human answering" — it is "AI versus voicemail". Most people who reach voicemail do not leave a message; they call the next company. Start it on overflow and out-of-hours only and judge it against that.
It quotes your published call-out and hourly rates. It does not invent a fixed price for work nobody has seen — that is a survey, and it books one instead.
Emergency keywords trigger your escalation protocol immediately — paging your on-call number rather than booking a slot. Gas, electrical and structural safety questions are always transferred, never answered.
Possibly. Run the estimator above with honest numbers. If the value at stake does not comfortably clear the monthly cost, we will tell you that on the call rather than sell you something.
Hear it answer your kind of call
Give us your five most common enquiries and your call-out rates. We will build a demo agent and give you a number to ring.