AI chatbots
A single assistant trained on your products, policies and tone, available wherever the customer is.
24/7Coverage without night shifts or weekend cover
Every channelWebsite, WhatsApp, Instagram, Messenger and email in one system
Any languageReplies in the language the customer wrote in
Full audit trailEvery conversation logged with the answer source
The system
What it looks like in operation
One inbox for every channel. The AI resolves what it can, and routes the rest with the full context attached.
app.workgenesis.ai/inbox
LIVE
Unified inbox
All channels| Conversation | Channel | Intent | Resolution | Outcome |
|---|---|---|---|---|
| #4181 Where is my order? | Order status | Resolved by AI | ||
| #4182 Which size should I get? | Product advice | Recommendation sent | ||
| #4183 Can I book for Thursday? | Website chat | Appointment | Slot confirmed | |
| #4184 Item arrived damaged | Complaint | Escalated to agent | ||
| #4185 Do you ship to Canada? | Messenger | FAQ | Resolved by AI |
When the AI hands over
You set every rule1 Confidence below thresholdhand to agent
2 Complaint or refund detectedhand to agent
3 Customer asks for a humanhand immediately
4 Order value above your limithand to agent
5 Anything outside the knowledge basehand to agent
Handover carries the full transcript, the customer record and what the AI already tried — so your agent never asks the customer to repeat themselves.
Answer sources
Grounded, not guessed| Source | Type | Status | Last synced |
|---|---|---|---|
| Product catalogue | Live feed | Connected | 4 minutes ago |
| Order & shipping system | API | Connected | Real time |
| Policies & FAQ | Document set | Indexed | Yesterday |
| Past support tickets | Historical | Indexed | Weekly |
| Anything not listed here | — | Not answered | Escalated instead |
Capabilities
What is included in the system
Deploy the whole thing, or start with the channels where the volume actually is.
Website chat
Embedded on your site, matched to your branding, answering pre-sales and support questions.
WhatsApp automation
Two-way WhatsApp Business conversations including templates, media and order updates.
Instagram & Facebook messaging
DM handling on both platforms, connected to the same knowledge base as your site.
AI email support
Shared inboxes triaged, drafted or answered directly, with your escalation rules applied.
Ticket automation
Tickets classified, prioritised, assigned and updated without manual triage.
FAQ automation
The repeat questions that consume most of your queue, answered instantly and consistently.
Order status
Live lookups against your order system so customers get a real answer, not a holding reply.
Product recommendations
Conversational guidance that moves a browsing customer toward the right product.
Appointment booking
Real availability from your calendar, booked and confirmed inside the conversation.
Human escalation
Clear rules for when the AI must stop and hand over, with full context transferred.
Customer knowledge base
One maintained source of truth that every channel answers from and that you control.
Fit
It plugs into the tools you already run
The AI reads from and writes to your existing systems. Nobody has to switch platforms or learn a new inbox.
- CRM records created and updated automatically
- Order and shipping systems queried live
- Calendars checked before any appointment is offered
- Escalations delivered to your helpdesk or Slack
Deployment
typical timeline1 Knowledge base buildweek 1
2 Channel & system integrationweek 1–2
3 Supervised pilotweek 2–3
4 Live & managedongoing
Expand your AI automation
Related automations
Most teams start here and add the next layer once the first system is proving itself.
Next step
AI Voice Agents
Bring the same knowledge base to the phone line so calls stop going unanswered.
RelatedAI Sales Automation
Turn the pre-sales questions the chatbot handles into qualified, followed-up leads.
RelatedAI Business Automation
Automate the back-office work that support tickets create — refunds, claims, records.
FAQ
Common questions
No. It answers from the sources you connect. Anything outside them is escalated rather than guessed, and you can see exactly which source each answer came from.
Always. Asking for a person is an immediate escalation, and you define the other triggers — complaints, refunds, order value thresholds or low confidence.
A single channel with a clean knowledge base is usually live in two to three weeks, including a supervised pilot where every answer is reviewed before the AI runs unattended.
No. Your content is used to answer your customers inside your own workspace. We commit to that in the data processing agreement you sign before deployment, which also sets out where your data is stored and how long it is retained.
See it answering your customers
Send us five questions your team answers every day. We will show you the AI handling them on a demo build.