Missed calls
Every unanswered call is a patient who books somewhere else — and new-patient calls are the most valuable ones you miss.
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AI Automation for Dental PracticesAI Receptionist for Dental Practices
Answer every call, book more appointments and automate patient enquiries — 24/7, without adding a person to the front desk.
The problem
Your busiest hour is also when the phone rings most
Reception is checking a patient in, the other line is engaged, and the caller rings the practice down the road instead.
Reception tied up
Front-desk staff split between the patient in front of them and a ringing phone, doing neither job well.
Scheduling churn
Rescheduling, cancellations and gap-filling handled manually, one call at a time.
The same questions
Opening hours, parking, prices, whether you take a plan — asked dozens of times a week.
After-hours calls
Evening and weekend callers reach voicemail and most of them do not leave one.
Recall lists that never get worked
Patients due a check-up sit on a list because nobody has an afternoon free to phone them.
The solution
An AI receptionist that answers on the first ring
It picks up when your team cannot — overflow, lunch, evenings, weekends — books against real availability, and hands anything clinical or sensitive to a person.
- Answers new-patient and existing-patient calls
- Books, reschedules and cancels in your practice software
- Answers practice FAQs from a knowledge base you approve
- Runs recall and reminder call campaigns automatically
- Transfers pain, emergency and clinical questions to your team
What it never does
boundaries✕ Give clinical advicetransfers
✕ Triage dental pain or traumatransfers
✕ Discuss treatment suitabilitytransfers
✕ Handle a distressed caller alonetransfers
✓ Bookings, hours, prices, directions, formshandles
Clinical boundaries are configured before go-live and reviewed with your principal dentist.
Business outcomes
What changes at the front desk
More answeredOverflow and out-of-hours calls picked up instead of lost
More bookedCallers booked in the call, not asked to ring back
Less repetitionRoutine questions off the front desk entirely
24/7 availabilityEvenings, weekends and bank holidays covered
We publish measured percentages only from live practices that have agreed to share their numbers. Your baseline is measured during the pilot.
Estimate
What are your missed calls worth?
Put in your own numbers. The arithmetic is simple and shown in full — this is an estimate you control, not a projection we made up.
Overflow during busy hours, lunch, evenings and weekends.
Be conservative. Not every missed call is a new patient.
Your figure, not an industry average.
Estimated monthly value at stake
$0
from calls that currently go unanswered
Missed calls per month0
Recoverable bookings0
Estimated annual value$0
Calculation: weekly missed calls × 4.33 weeks × your conversion rate × your patient value. It assumes the AI receptionist answers calls your team currently does not — it is an illustration of your own inputs, not a performance guarantee from WorkGenesis.
Bring your real call-log numbers to the demo and we will run this against your baseline together.
Demo
A new-patient call, start to finish
app.workgenesis.ai/dental
ON CALL
Inbound — new patient
18:42, after hoursCall state
Caller+1 (212) ••• 3390
RecordNew patient
ReasonCheck-up & hygienist
InsuranceCaptured
AppointmentTue 19 Aug, 09:20
FormsSent by SMS
OutcomeBooked
Transcript
AI ReceptionistGood evening, thanks for calling. I'm the practice's automated assistant — how can I help?
CallerI'm looking to register as a new patient and book a check-up.
AI ReceptionistOf course. We have Tuesday the 19th at 09:20, or Thursday the 21st at 16:00. Would either work?
CallerTuesday morning, please.
AI ReceptionistBooked. I've texted you the registration forms and a confirmation. Anything else before you go?
Calls handled today
Overflow + after hours| Time | Caller | Reason | Handled by | Outcome |
|---|---|---|---|---|
| 08:12 | Existing patient | Reschedule | AI | Moved to 26 Aug |
| 11:47 | New patient | Register & book | AI (overflow) | Booked |
| 12:30 | Existing patient | Toothache | Transferred | Practice team |
| 13:05 | Caller | Opening hours | AI | Answered |
| 18:42 | New patient | Register & book | AI (after hours) | Booked |
| 20:15 | Caller | Price of whitening | AI | Answered + follow-up sent |
Recall campaign
Outbound, consent-checked| Segment | Contact method | Status | Patients |
|---|---|---|---|
| Due a check-up, 6–9 months | Call then SMS | Complete | 184 |
| Overdue, 12+ months | Call then SMS | In progress | 96 |
| Lapsed hygienist | SMS only | Scheduled | 212 |
| Opted out of contact | — | Excluded | 37 |
Layout example. Contact preferences and opt-outs are read from your practice management system before any campaign runs.
Use cases
What it handles day to day
New patient registration
Details captured, forms sent, first appointment booked in one call.
Booking & rescheduling
Real availability from your practice software, updated live.
Cancellation gap-filling
A cancelled slot triggers outbound calls to the short-notice list.
Reminders & confirmations
Automated the day before, reducing failure-to-attend.
Practice FAQs
Hours, parking, plans, prices and directions, answered consistently.
Recall campaigns
Patients due a check-up contacted without anyone blocking out an afternoon.
Out-of-hours cover
Evening and weekend callers booked instead of lost to voicemail.
Emergency routing
Pain and trauma calls transferred immediately under your protocol.
Integrations
It works with your practice software
We connect to your practice management system, calendar, phone line and messaging so nothing needs to be entered twice.
PMSPractice management
GCGoogle Calendar
M3Microsoft 365
TELPhone system
SMSSMS gateway
WAWhatsApp
Integration check — what you get before you sign
We verify each connection during discovery and put the result in your proposal, including anything we cannot connect.
| System | What the AI needs from it | Method | Verified |
|---|---|---|---|
| Practice management | Read availability, write appointments, read patient record | API or supported connector | Checked per practice |
| Phone system | Receive forwarded calls, transfer to your team | SIP or conditional forwarding | Standard |
| Calendar | Cross-check clinician availability | OAuth | Standard |
| SMS | Send confirmations, forms and reminders | Gateway | Standard |
| Anything with no API | — | — | We tell you before you sign |
Practice management systems vary. We confirm yours specifically during discovery — if it cannot be integrated, we say so rather than working around it badly.
Pricing logic
How an AI receptionist is priced
The same three components as every WorkGenesis solution, applied to a dental practice. Your exact figures come from the demo call.
Once
Implementation
Building your practice knowledge base, booking rules, clinical escalation protocol and integrations, then running the supervised pilot.
- Scales with how many systems must be connected
- Single practice costs less than a multi-site group
- Fixed price, agreed before work starts
Monthly
Platform & Managed AI
Keeping the receptionist live, monitored and improving — including monthly call review and knowledge base updates.
- Flat monthly fee per practice
- Includes call review and tuning
- Rolling, with an agreed notice period
Per use
Call time
Voice is metered by minutes handled. Out-of-hours coverage costs nothing when nobody rings.
- Billed on call minutes, visible in your dashboard
- Cap it if you want a hard ceiling
- Alerts before any agreed limit
How it works
Live in about three weeks
Step 01
Discover
We listen to how your front desk actually works, and agree what the AI may and may not handle.
Step 02
Design
We build the practice knowledge base, booking rules and clinical escalation protocol.
Step 03
Deploy
We connect your phone line and practice software, then run a supervised pilot.
Step 04
Improve
We review calls monthly, tighten the knowledge base and report on answered and booked calls.
Expand your AI automation
What practices add next
The receptionist is the entry point. Each addition uses the same knowledge base and integrations.
Step 2
Patient messaging
WhatsApp, website chat and email answered from the same knowledge base.
Step 3Recall & reactivation
Outbound campaigns to overdue and lapsed patients, run continuously.
Step 4Reviews & reputation
Review requests after appointments, and responses handled automatically.
Step 5Back-office
Insurance paperwork, referral letters and reporting taken off the practice manager.
FAQ
Questions practices ask
Yes. The agent introduces itself as the practice's automated assistant on every call, and any caller can ask for a person at any point.
Pain, trauma and anything clinical is transferred under the protocol your principal dentist signs off before go-live. Out of hours it follows your existing emergency instructions. The AI does not give clinical advice or triage symptoms.
Under a written data processing agreement, in the region you choose, with call recordings and transcripts retained for the period you set. Healthcare data handling and your specific regulatory obligations are agreed in writing before deployment — bring your compliance lead to the scoping call.
Most practices deploy it as overflow and out-of-hours cover first — the calls nobody is answering today. Your team keeps the patients in front of them and the conversations that need judgement.
A one-time implementation fee, a monthly managed fee, and call time. See the pricing page for how the three parts work, and we will quote your practice specifically on the call.
Call the demo line yourself
We will build an AI receptionist using your practice's FAQs and give you a number to ring. You hear it before you decide anything.