AI receptionist
A front desk that never puts anyone on hold, works out of hours and does not take holidays.
AnsweredEvery call picked up, including out of hours
BookedAppointments confirmed against live calendar availability
QualifiedCallers scored and routed before they reach your team
LoggedTranscript, summary and outcome in the CRM automatically
The system
A live call, end to end
The agent handles the conversation, checks real availability, books, and hands to a person the moment it should.
app.workgenesis.ai/voice
ON CALL
Inbound call — 00:47
AI receptionistCall state
Caller+1 (212) ••• 4471
RecognisedExisting customer
LanguageEnglish (auto-detected)
IntentBook appointment
QualificationQualified
CalendarThu 14 Aug, 10:30 — held
OutcomeBooked · SMS sent · CRM updated
Live transcript
AI AgentGood morning, thanks for calling. How can I help?
CallerHi — I'd like to book an appointment this week if you have anything.
AI AgentOf course. I have Thursday at 10:30 or Friday at 15:00. Which suits you better?
CallerThursday morning works.
AI AgentBooked for Thursday 14 August at 10:30. I've sent a confirmation by text.
Today's calls
Inbound & outbound| Caller | Direction | Intent | Qualification | Outcome | Duration |
|---|---|---|---|---|---|
| +1 (212) ••• 4471 | Inbound | Appointment | Booked | 2:14 | |
| +1 (646) ••• 2098 | Outbound | Follow-up | Callback agreed | 4:02 | |
| +1 (718) ••• 7735 | Inbound | Opening hours | Answered | 0:41 | |
| +1 (917) ••• 1180 | Inbound | Complaint | Transferred to team | 1:07 | |
| +44 (20) ••• 6612 | Outbound | Reminder | Confirmed | 0:58 |
Who gets the call
Your rules1 Existing customer with an open issueroute to account owner
2 New enquiry, qualifiedbook directly
3 New enquiry, not qualifiedtake details, no booking
4 Complaint or distress detectedtransfer to a person now
5 Out of hourshandle fully, notify team in the morning
Estimate
What is an unanswered call actually costing you?
Your numbers, our arithmetic — shown in full underneath so you can check it.
Overflow during busy hours, lunch, evenings, weekends and holidays.
Be conservative — not every missed call is a new customer.
First order, first year or lifetime — whichever you plan with.
Estimated monthly value at stake
$0
from calls that currently go unanswered
Missed calls per month0
Recoverable customers0
Estimated annual value$0
Calculation: weekly missed calls × 4.33 weeks × your conversion rate × your customer value. It assumes the agent answers calls your team currently does not. This is an illustration of your own inputs — not a performance guarantee from WorkGenesis.
Bring your call log to the demo and we will run this against your real numbers together.
Capabilities
What the voice agent can do
Inbound call handling
Enquiries, opening hours, order status, service questions — answered in natural conversation.
Outbound calling
Reminders, confirmations, reactivation and follow-up campaigns dialled and logged automatically.
Appointment booking
Real availability read from your calendar, then booked, confirmed and reminded.
Lead qualification
The questions your sales team would ask, asked consistently on every single call.
Follow-up calls
Scheduled call-backs that actually happen, on the day they were promised.
Customer support
Routine support handled on the phone, with the same knowledge base as your chat channels.
Call routing
The right department, the right person, with the reason for the call already summarised.
CRM updates
Contact, transcript, summary, outcome and next action written back without manual entry.
Multilingual voice
Natural-sounding voices that detect and respond in the caller's language.
Human transfer
Warm transfer with context, on the triggers you define — never a dead end.
Call analytics
Volumes, intents, booking rate, transfer rate and after-hours coverage in one report.
Why it matters
An unanswered call is a lost customer
Most businesses lose more revenue to missed calls than to bad marketing. Reception is busy, it is lunchtime, it is 7pm, the caller rings the next name on the list.
- Calls answered on the first ring, at any hour
- No voicemail queue for someone to work through tomorrow
- Front-desk staff freed from the phone during busy hours
- Overflow handling when every line is already engaged
Coverage
a typical week| Window | Handled by | Status |
|---|---|---|
| Mon–Fri, 09:00–17:00 | AI + your team | Covered |
| Lunch & peak overflow | AI | Covered |
| Evenings | AI | Covered |
| Weekends | AI | Covered |
| Public holidays | AI | Covered |
Integrations
What has to connect before it can answer a call
We verify every one of these during discovery and put the result in your proposal — including anything we cannot connect.
Integration check
You receive this table filled in for your own systems, before you sign.
| System | What the agent needs from it | Method | Status |
|---|---|---|---|
| Phone system | Receive calls, transfer to your team | SIP trunk or conditional forwarding | Standard |
| Calendar | Read live availability, write appointments | OAuth | Standard |
| CRM | Identify the caller, write the summary and next action | REST API | Standard |
| SMS | Send confirmations and reminders | Gateway | Standard |
| Knowledge sources | Answer questions from your own content | Documents, site or API | Standard |
| Industry-specific system | Practice, dispatch, booking or job management | API or supported connector | Checked per client |
| A system with no API | — | — | We tell you before you sign |
Pricing logic
How a voice agent is priced
Three components, the same as every WorkGenesis solution. Voice is the one where usage genuinely matters, so we make it visible.
Once
Implementation
Building the agent, its knowledge, its escalation protocol and every integration above, then running a supervised pilot.
- Priced per direction — inbound and outbound are separate builds
- Scales with how many systems must connect
- Fixed price, agreed before work starts
Monthly
Platform & Managed AI
Keeping it live and improving: call review, knowledge updates, escalation tuning and monitoring.
- Flat monthly fee
- Includes a scheduled call review cycle
- Rolling, with an agreed notice period
Per use
Call time
Metered by minutes handled. Out-of-hours coverage costs nothing on the nights nobody rings.
- Visible per call in your dashboard
- Hard cap available if you want a ceiling
- Alerts before any agreed limit
Expand your AI automation
Related automations
Next step
AI Sales Automation
Follow up on every qualified caller automatically until they book or opt out.
RelatedAI Customer Service
Give chat, WhatsApp and email the same answers your phone line now gives.
VerticalAI Receptionist for Dental
The same voice agent, pre-configured for patient enquiries and recall.
VerticalAI Receptionist for Home Services
Job qualification, coverage checking and emergency routing built in.
FAQ
Common questions
Yes — the agent identifies itself as an automated assistant. We do not deploy voice agents that pretend to be a named human, and in several jurisdictions disclosure is a legal requirement anyway.
Yes. Warm transfer is supported, with the caller's details and the reason for the call passed to whoever picks up.
Usually not. We can take a new number, or forward your existing number — including conditional forwarding so the AI only picks up after a set number of rings or when your team is busy.
Voice is billed on call time, on top of implementation and the managed platform fee. See the pricing page for how the three components fit together.
Hear it handle one of your calls
Give us your five most common phone enquiries. We will build a demo agent and let you call it.